Information on Liability for Material Defects
The provider undertakes to deliver goods to the customer in accordance with the presentation material and the contract and is liable for any material defects in its performance.
In accordance with the Consumer Protection Act, a defect is considered material if:
the item does not have the properties necessary for its normal use or for commerce;
the item does not have the properties necessary for the specific purpose for which the buyer is purchasing it, which was known or should have been known to the seller;
the item does not have the properties and features that were explicitly or tacitly agreed upon or prescribed;
the seller has delivered an item that does not match a sample or model, unless the sample or model was shown for informational purposes only.
The suitability of goods for normal use is assessed in relation to ordinary goods of the same kind and taking into account any statements made by the provider about the characteristics of the goods (educational programs), particularly through advertising, product presentation, or statements on the goods themselves.
The provisions of the law governing obligations shall apply to liability for material defects, unless this act provides otherwise.
The exercising of the consumer’s rights arising from a material defect and the provider’s obligations in the event of a material defect are described in Article 10.1 of the General Terms and Conditions.
Conditions, Deadlines, and Procedures for Exercising the Right to Withdraw from the Contract
A customer who is a natural person and who acquires or uses the provider’s services for purposes outside their professional or gainful activity (a consumer) may withdraw from the contract within 14 days of its conclusion.
The customer-consumer must inform the provider of their withdrawal from the contract or purchase via e-mail (david@davidhriberski.com). The provider will initiate the process to cancel the purchase. If the subscription or purchase is canceled within 14 days, the provider is obliged, in accordance with the Consumer Protection Act, to refund the purchase amount. This will be done no later than 14 days from the date of receiving the customer’s notice of withdrawal.
Customers who are not consumers are not entitled to a refund of the purchase price upon cancellation of the ordered services or contract at any time after the provider has already received their payment.
If there is a change in the data provided by the customer when ordering services, they are obliged to inform the provider of the change in writing no later than 8 days after the change occurred. In addition to notifying the provider, the customer is obliged to change the data on the user pages and in other applications offered by the provider. The customer shall bear all adverse consequences of failing to provide notice of the change of data, even if the deadline from the previous sentence has not yet expired.
Complaint Procedures
In case of problems, the customer can contact the provider by telephone or e-mail. A complaint can be submitted via e-mail or by traditional post.
The provider undertakes to conduct the complaint procedure seriously and fairly and, in the event of a justified customer complaint, to respond promptly in accordance with these General Terms and Conditions and to fulfill its obligations to the customer or subscriber under these provisions.
The complaint handling procedure is confidential.